All orders are typically processed within 5 to 7 business days of receipt, excluding holidays.
If for any reason your order is delayed, you will receive notification from us.
Shipping rates are based on product value, including discounts, within the shopping cart and excluding sales tax.
Orders up to $499 will have an applied shipping rate of $39.00
Orders over $500 will have an applied shipping rate of $69.00
Delivery estimates are typically 2 to 7 business days from date of shipment and will vary based on location. Tracking will be supplied at the time of shipment with an estimated arrival date provided by the carrier.
Shipments may be delayed due to seasonal volume and/or weather.
We use a variety of carriers including, but not limited to USPS, UPS and DHL.
Delivery to PO Boxes is not accepted at this time.
Please ensure a street address is provided to avoid a delay in delivery.
If you received a damaged order, please contact our customer service team at: firstname.lastname@example.org to file a claim.
We request that you save all packaging material and damaged goods to ensure we can help resolve the issue as quickly as possible.
Occasionally, a photo of the damaged goods may be requested from our customer service team.